Returns

Returns

Any purchase made from SHOP.CRONUSMAX.COM is on the basis that you agree to the following returns policy:

This Agreement was last modified on June 21, 2016.


Returns Policy:

All items on SHOP.CRONUSMAX are sold with a RTB (Return To Base) warranty. All Returned Items must be in the original packaging or in a mail-safe box or envelope. CRONUSMAX is not responsible for any items that are missing or damaged during shipment.

Customer agrees that all returned products will be 100% complete, in resalable condition. Accessories such as the warranty card, driver CD, all cables, manuals and any other components within the original packaging must be included in the return. If a promotional free item came with the product, that must be returned as well. CRONUSMAX may refuse the return if the product is not returned with the complete materials and packaging.

All returns are subject to the following:

  1. A return merchandise authorization (RMA) number is REQUIRED for all returns. This is given to you once the Return is authorized.
  2. The returns form is used for items that have been received. It is not used for cancelling orders. If you wish to cancel an order you must call or email us. Any order cancellations via the returns system will not put a stop on an order.
  3. All product returns must include the original packaging / invoice and any related free items.
  4. All returns must be shipped freight prepaid by the customer and a tracking number with signature.
  5. All related fees (shipping & return shipping fees) are Non-Refundable for all products.
  6. Physical damages to any product will void the product's warranty and breach the return policy.
  7. Note: We recommend all returns have some form of insurance in case they are lost (i.e. USPS Priority Service has a $100 insurance policy). CRONUSMAX cannot be held responsible for lost packages if there is no proof of delivery with signature.

Non-Defective Returns

Returning a Non-Defective Item: You may return most new, unopened items sold by CRONUSMAX within 7 days from the invoice date. Shipping fees will not be refunded for non defective returns. Please include a copy of your invoice. If you do not have the invoice, please include a note with your order number and RMA number. All items returned must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals.


Non-Returnable Products

Some products are deemed ineligible for return by CRONUSMAX. If received, these ineligible products will be returned to you at your expense. You will be notified by CRONUSMAX if any such ineligible products are received. We will only keep such products up until 30 days from the date you were notified. We claim no responsibility for the products after the said 30 days. Ineligible products include:

  • Any product that was not purchased from SHOP.CRONUSMAX.COM
  • Any products that are returned without original packaging and all accessories that shipped with the product. This can include and are not limited to the retail box, manuals, and any other items that were originally included with the product.

How To Create a RMA Request

A Return Merchandise Authorization number is required for all returns:

You must obtain an Return Merchandise Authorization ("RMA") number within our return policy period. CRONUSMAX will not accept returns without an RMA number. Materials without one will be sent back at the sender's expense. RMA numbers are valid for 30 days, within which the returned item must be received by CRONUSMAX.

To obtain your RMA number, sign into your User Account and click here to view your order history. Click on the search button and select the order number that includes the item that you wish to create a return request for then click on the "Create Return" button.

You will then be directed to a form. Complete the information as follows:

  • Select the item(s) that you wish to return and quantity
  • Select from "Reason for returning"
  • Select from "What would you like us to do"
  • Add any comments
  • Click the "Create" button

If successful you will see a notice that reads "Your return request has been successfully created. Please await a response from our store administration. You will be informed about the status of your request by email."

You will be sent an email once your return request has been created. As soon as it is authorized by a member of staff you will be sent another email confirming your RMA number and you will then be able to print the returns label which should be displayed on the packaging clearly. Instructions on how to do print the returns label are included in the email. It can take up to 1-2 working days to authorize a return.

***Please DO NOT write the RMA number on the actual item - this will void your warranty - write it on the shipping box and/or label***


What if My Return Request Is Denied?

If your RMA has been declined, we will leave a comment giving an explanation. This is only usually done for reasons such as products being out of warranty.


Where And How To Send A Return

You will be notified of the return details as soon as it has been approved.

All returns must be shipped freight, prepaid, and have a tracking number with signature:
Customers are responsible for using reputable carriers that are capable of providing proof of delivery with signature and insurance for the entire value of the shipment. Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by CRONUSMAX.