When does my order ship?
All orders require 1-2 business days of processing time prior to shipping. If the order is made before 1:00 pm EST, then it will usually be shipped out the same day. Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).
What are the shipping methods?
We ship via USPS (United States Postal Service) - Priority & Express methods. All our shipping options have tracking and are insured against loss.
Do you ship to my country?
Yes! Currently, we are shipping worldwide and if you have an address that accepts mail from your local post, then you can order from our store.
If you have a problem checking out with your country, please let us know and we will do our best to take care of you right away.
How much does shipping cost?
Shipping cost depends on the options you choose, the size and weight of your item(s), and the location of the order destination. To estimate shipping costs, simply place all the desired item(s) in your shopping cart and then proceed to checkout. Once you are on the shopping cart page, under Shipping Options, you can select the desired shipping option and the associated estimated cost will be displayed. You do not have to sign up for an account or make any purchase to view the shipping costs.
How long does it take to ship my order?
ControllerMAX.com processes and ships out packages Monday-Friday 9am-5pm EST; we are not open to process or deliver any packages during the weekend or major holidays. (Please note: Do not consider the day an order is placed as day one. Begin counting from the next business day to get an accurate expectation of delivery time). ControllerMAX.com is not responsible for shipment delays that might occur. Customers are encouraged to plan ahead when placing the orders online.
*Please note that shipping times are given as a guide and are in no way guaranteed. Shipping times are based on working days only and do not include weekends or major holidays. Once the package has left our warehouse then it is in the hands of USPS and they alone are responsible for getting your package to you as fast as possible.
How do I track my order?
A tracking number will be provided via email once an order has been shipped out. You can also login to your account and browse your order history to view the tracking number. If there is no tracking number then the item has not shipped yet (click here for Order Status info). After receiving the tracking number, you can click on the link provided in the email. Alternatively, you can also track your USPS packages by going to USPS.com or by contacting USPS at 1-800-222-1811. Please allow at least 24 hours for USPS to update their system before tracking your order.
Tracking international orders (Outside USA)
The majority of our international parcels arrive within 14 days so please be patient if it is delayed, especially during holidays such as Christmas (delays in shipping are always from the beginning of December, so if you require items before Christmas make sure you order giving plenty of time for delivery).
If your tracking shows this notice: "Your item was processed through our ISC CHICAGO IL (USPS) facility on Month Day, Year at Time. The item is currently in transit to the destination." Then it has left the country and has been handed to your countries local customs and import service where it will be processed and passed to your local post office.
Many countries in the EU offer further tracking information however most countries outside the EU will only show proof that it has been shipped and proof of delivery.
Click the image to see what tracking looks like. This example shows a parcel leaving our premises in Charlottesville, VA and being delivered to a customer in the UK 6 days later using the USPS Priority International Service (which usually costs between $19.95 - $29.95 depending on your location)
Can I modify my order during shipment?
Once an order has been packaged and processed, we cannot modify any orders. We also cannot re-route or modify any packages once the order has been shipped out. If you no longer want your order, you can refuse the package upon delivery. Simply tell the shipping carrier to return to sender and it will be shipped back to our warehouse. Naturally you will be billed for the postage costs incurred. For further details on refunds, please visit our Return Policy page.
What about import taxes?
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. All paperwork is filed automatically by custom USPS software and includes the full value of the products as shown on the website and does not include any discounts or coupons. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from ControllerMAX.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. if you refuse to pay import taxes the goods will be returned to us and you will be refunded for the items as soon as they arrived minus any postage and packing costs. Please do not ask us to falsify paperwork so you pay less taxes.
What happens if my package is lost or damaged?
If you receive a damaged package, contact us at 1-434-227-4394. There is only a three day grace period once the item has been received. From there we will submit a claim for a damaged package that takes 5-8 business days for processing. You have a choice to either receive a refund or a replacement for the package. Lost packages will require 8-10 business days for processing. You must get confirmation that your package is lost from USPS before we can move forward with a lost package claim. It is the responsibility of the customer to contact their local USPS agent when tracking a parcel which is late, lost or delivered to an incorrect address that is not on the invoice.
What happens if my shipment is missing items?
If the package appears to have been tampered with or is simply missing items, please contact us at 1-434-227-4394.
Are there days other than weekends ControllerMAX does not ship orders?
We follow the United States Federal Holiday Schedule. While we may still process orders and send customers their tracking number on some of these days, that tracking number will not be immediately active until the next business day when USPS and/or UPS is back in operation. Also note that USPS and UPS do not necessarily observe the same holidays.
USPS will not be picking up shipments on the following days for 2014: