Unfortunatley some orders flag internal security filters which are in place to combat an increasing amount of online fraud, therefore we have to ask that you provide more information so we are able verify your identity and process the order.
To continue with your order we require three documents:
1. A picture or scan of the front of the credit card used to place your order. We only require the last 4 digits on the front of the card so feel free to cover the rest of the number. The name must match the order.
2. A picture or scan of a photo ID such as a Driving License or Passport. The name must match the order.
2. A utility bill with your name and address. Such as gas, water, electric, cell phone, cable tv provider etc. The name and address must match the order.
Email all documents to firstname.lastname@example.org with the order number in the subject of the email, example: "ID CHECK ORDER 21846"
As soon as the verification process is complete, all documents will be destroyed. Nothing is kept on file. Your account will be flagged as verified for future orders so this is a one time process.
We understand that this is an inconvenience and hope that you appreciate these checks are for your protection as well as ours. If you are unable to provide these documents, let us know so we can cancel and refund your order.