News

Another shipment is arriving at our warehouse today so we'll be able to get the remainder of Batch #8 out as well as part of Batch #9. Shouldn't take us more than 2-3 days.

The shipment for the rest of batch #9 is currently being prepared at the factory and will arrive at our warehouse on 11/30. Please note we will be closed on 11/26 & 11/27 for the Thanksgiving Holidays.

This is also a regular reminder to double check your shipping address. We received 48 "Return to Sender" parcels last week due to customers not providing the correct address (#1 failure: Apartment Number) - the postage has to be re-paid on any of these so it not only saves you the time and onconvenience to make sure the information provided is correct, but it also saves you money.

Happy Thanksgiving week to all our customers - stay safe out there!

Batch #7 has almost completed (There's 47 left, most are invalid addresses or bulk orders)

Batch #8 shipments have already started 2 weeks early, and more are expected to arrive this weekend.

The shipment for Batch #9 has been misplaced by the freight forwarder and they're currently hunting it down. Hopefully it gets found in time for a shipment next week.

Thank you for your patience, we're shipping out every order as quickly as possible.

Batch #6 has almost completed (There's about 140 left, most are invalid addresses or bulk orders) and the shipment for Batch #7 is arriving this weekend ahead of schedule. I can also confirm that the shipment for Batches #8 AND #9 has left the factory and is expected to arrive ahead of schedule before the end of the month :)

We REALLY appreciate your patience!

The rest of the Cronus Zen Pre Order (single Zens only) Batch #6 should all be shipped out by the end of today and the shipment for Batch #7 is currently enroute to our warehouse in Virginia.

Note: There are still some orders from Batch #5 and #6 that have not shipped yet due to an invalid/unrecognized address by the USPS shipping system - these customers have been contacted and we're waiting for verification. If you have ordered more than one Zen (in one order or in multiple orders), these will be filled once all the single orders from Batch #8 have been shipped towards the end of this month. 

Once your package leaves our warehouse, you will receive an email with all of your tracking information. In the meantime, I ask that you double-check your shipping address to make sure it is correct as we cannot be responsible for any mistakes (missing apartment number, wrong state, bad zip code etc.) If you do wish to make a change, create a support ticket and we will make sure that is taken care of for you if the parcel has not yet been shipped (if it has been shipped you will have to wait until it has been returned to us by USPS before it can be re-shipped).

I completely understand that it sucks to wait for something like this, but I promise that it's worth it! There's some really fantastic stuff happening with Cronus Zen right now :)

Thank you for your patience and stay safe out there!

~ Charlie

We're having a problem with a good number of customers not checking their address when they place their order. If USPS does not recognize your address, if it's missing an apartment number or street number or wrong zip code or wrong city, it is an automated system and will not allow us to print a label.

There are currently 361 orders that have an invalid shipping address and currently unable to ship them. We're also getting several 'Return To Senders' because customers are missing off their apartment numbers or it was shipped to an address they no longer live at because they likely paid with Paypal and didn't double check the shipping address.

To show we're on the up and up, here's a screen-shot of our shipping system showing the invalid address warnings and that there are 361 of them in limbo.

You can look at your receipt to see exactly which shipping address is on your order. If it is wrong or missing information you need to contact us immediately at the Cronus Support Center, stating your order number and what the correct shipping address should be - help us to get your order to you as quickly as possible. You must also use the standard Latin based alphabet as USPS does not support the Cyrillic alphabet (no Hewbrew, Greek, Russian etc) and full names must be used not abbreviations. The best way to check that your shipping address is valid is use this Global Address Check Validation Tool, or to give it to us exactly how it appears on Google Maps, for example....

Please note that we are unable to change the address once it has shipped, and cannot be responsible for parcels shipped to a wrong address, the insurance simply does not cover it.

Zen Pre Order Update

Batch #5 single Zen orders have almost finished and we're able to ship a few hundred from the first half of Batch #6 single orders earlier than expected. The shipment for the rest of Batch #6 arrives next week on schedule.

Thanks to everyone who has waited patiently - you are rock stars!

Cronus Zen Pre Order Batch #5 numbers 71301 to 75176 are now being shipped from our warehouse in Virginia.

Customers will receive two emails, one with the receipt confirming the order is now complete and one with the shipping and tracking information. It'll take a few days to get through all the orders, I expect they will all be clear Wednesday or Thursday. We will also be able to start shipping Pre Order Batch #6 on Tuesday 10/27 as part of that shipment has arrived already. The second part is still scheduled to arrive on 10/31 but if that changes we will let you know.

Thank you so much for your patience, we have the best customers!

I have a quick update for all customers waiting for their Zen Pre Order.

Batch #4:

Order numbers 67661 to 71300 - All 'One Per Customer' Pre Orders have been shipped. There are still a small number of orders left that has an invalid shipping address and a few that ordered more than one Zen.

Batch #5:

Order numbers 71301 to 75176 - The first half of this batch has already shipped and we're currently waiting for the second half of this shipment to arrive. It was scheduled to arrive Friday 10/24 but it's still in US customs so we're waiting on that to be released.

Batch #6:

Order numbers 75177 to 80571 - Production has now completed and is being prepared to leave the factory. This is still scheduled to arrive at our warehouse on 10/31.

Batch #7:

Order numbers 80572 to 83588 - Production has just began. This is still scheduled to arrive at our warehouse on 11/13.

Batch #8:

Order numbers 83589 to 86218 - Production will begin once Batch #7 has completed. This is still scheduled to arrive at our warehouse on 11/30.  All 2+ qty Zen orders from batches 4-8 will be shipped at this time.

If you have any questions about this Pre Order I invite you to post a ticket to the Cronus Support Center and we will be happy to help you with anything you need. 

~ Charlie

We were able to increase the range in Batch #4 by several hundred orders and these have now all been shipped (Note: there are still a handful of single Zen orders in Batch #4 that haven't shipped yet due to an invalid shipping address and those customers have been notified).

Batch #5's range was also increased by almost a thousand orders, however that shipment is currently delayed by a week and is now expected to arrive at our warehouse 10/24. Batch #6 is due to finish production next week so is still scheduled to arrive at the end of the month 10/31.

Order ranges have now been given to Batches #7 and #8. Here are the latest shipping schedules as of today:

BATCH #4 10/05/20: Orders 67661 to 71300 **SOLD OUT & SHIPPED**
BATCH #5 10/16/20: Orders 71301 to 75176 **SOLD OUT - SHIPMENT DELAYED 10/24**
BATCH #6 10/31/20: Orders 75177 to 80571 **SOLD OUT - IN PRODUCTION**
BATCH #7 11/13/20: Orders 80572 to 83588 **SOLD OUT - IN PRODUCTION**
BATCH #8 11/30/20: Orders 83589 to 86218 **SOLD OUT - PENDING PRODUCTION**

If you have any questions about this Pre Order I invite you to post a ticket to the Cronus Support Center and we will be happy to help you with anything you need. 

The Cronus Zen Pre Order Batch #5 is leaving the factory later than scheduled so will likely arrive closer to the end of next week, possibly 10/22. Hopefully there won't be any delays on its arrival through customs in New York, the last shipment was 5 days total landing-to-warehouse, so you can be sure we're doing our best to move these orders into your hands as quickly and as safely as we possibly can.

The good news is that all valid orders from Batch #4 has now finished shipping and we are able to start shipping a good number of orders from Batch #5. The exact number won't be known until tomorrow, so the ranges and dates will then be adjusted to accommodate any changes. We do have three more shipments scheduled to leave our factory over the next month to make sure any delays are kept to an absolute minimum.

Note: Some orders from Batch #4 have not shipped yet due to an invalid/unrecognized address by the USPS shipping system (customers have been emailed this morning), if more than one Zen was ordered (2+ quantity orders will be shipped once the Pre Order is over late as per the terms - we're currently shipping pre orders through late November), or if there were other items also ordered that are currently out of stock (these customers will be notified and given a solution).

Once your package leaves our warehouse, you will receive an email with all of your tracking information. In the meantime, I ask that you double-check your shipping address to make sure it is correct as we cannot be responsible for any mistakes (missing apartment number, wrong state, bad zip code etc.) If you do wish to make a change, create a support ticket and we will make sure that is taken care of for you if the parcel has not yet been shipped.

If you haven't been able to secure a pre order spot, currently all available allocations are fully sold out, but there will be another window available before the end of October, sign up for notifications on the Zen product page and you'll get an email as soon as it's made available.

I completely understand that it sucks to wait for something like this, and if you wish to cancel your order I have made sure it is an easy process with no questions asked. All you have to do is go to the Cronus Support Center and post a cancel request and we'll take care of the rest. I promise that it's worth the wait though! There's some really fantastic stuff happening with Cronus Zen right now - the community has exploded and the capability is expanding constantly :)

Thank you for your patience and stay safe out there!

~ Charlie

We're about half way done with Batch #4, should be finished by tomorrow. Then we will have a good number of batch #5 shipping out early - those customers will be notified in the next couple of days. We'll then have an updated order number range and scheduled shipping date for Batch #5 as there is currently a short productoin delay of about 2 weeks - i'll post more on that before the end of the week.

Batch #6 will likely be delayed 2 weeks too, BUT this order number range will also change as there will be a knock on effect from stock being bumped from Batch #5 to Batch #4, so some Batch #6 will also be shipping earlier than expected with Batch #5.

Batches #7 to #9 have sold out already (less than 48 hours!) and we will know the order number ranges and stock allocation in the next couple of weeks. That shipment is still expected to arrive mid to late November, possibly early December. The goal is to get as many built and shipped as we possibley can in time for Christmas (if that wasn't bad enough without having to deal with COVID too, right?).

Note to eBay Drop Shippers

A reminder that Cronus Zen pre-orders are strictly one per customer. This includes your shipping address or someone elses shipping address - no exceptions. Anyone found to be drop shipping, and our system does red flag this, each order will be automatically cancelled and refunded and then the Zen will be placed back in stock to give someone else an honest chance to buy one directly from us for $79.99 - not $400 on eBay. 

There's exciting times ahead for the Cronus Family. Tons of new updates, new gamepacks, new scripts and new features. The community has exploded to over 150,000 members, thousands are registered on our Discord server, and tens of thousands on our social channels. Nextgen PS5 and XBOX X hasn't even dropped yet. Fun times :)

The shipment for Pre Order Batch #4 has finally arrived and we're working through the weekend to make sure the orders are packaed and shipped out as quickly as possible.

Unfortunatley Monday is a US National Holiday, so all Post Offices are closed. However we will have your tracking number emailed out to you before then so you will able to start tracking your order as soon as it is collected on Tuesday.

The good news is that a good number of Batch #5 Pre Orders will also be shipped, those customers will be notified by Monday and we should also have an update on the shipping schedule for Batch #5 next week (it's going to miss the October 16th date but not by too much, we'll know more next week).

Waiting sucks, we get it. But please know we're doing our absolute best to make sure that as many of you are able to get a Cronus Zen in your hands as quickly as possible.

Thanks and have a great weekend.

~ Charlie

Batch #4 has now left US customs and on its way to our warehouse in VA. It should be here by tomorrow or Friday, we have extra staff on standby to get the orders shipped out as quickly as possible - and we'll let you know if you were in batch #5 and able to get bumped to batch #4. Thanks for your patience - you made it!

We're able to release a limited number for Batch #7 which will be shipped to us mid-November, those will be made available to buy in our store right now. If you signed up for a notification we'll be sending out an email in just a few minutes.

Side Note: The new NBA 2K21 GamePack is AMAZING! :)

The Cronus Zen Pre Order Batch #4 arrived in the country on Friday and is currently being processed by US Customs in New York. Processing time is usually around 3-4 days so we expect it to arrive at our warehouse before the end of the week.

Unfortunately, we're going to miss the scheduled date of October 5th by just a few days, but as soon as the shipment arrives you can be assured we will be working around the clock to make sure the thousands of pending Cronus Zen pre-orders are processed as quickly as possible.

The good news is that we will have a little more stock available, so a good number of Batch #5 orders will be bumped to Batch #4. We'll post an update as soon as that starts to happen.

Once your package leaves our warehouse, you will receive an email with all of your tracking information. I'm confident we will ship all orders from Batch #4 within 3-4 days of arrival. In the meantime, I ask that you double-check your shipping address to make sure it is correct as we cannot be responsible for any mistakes (missing apartment number, wrong state, bad zip code etc.) If you do wish to make a change, create a support ticket and we will make sure that is taken care of for you - you still have a few days, so there's plenty of time to make any corrections.

Batch #5 is still on schedule for October 16th and Batch #6 is currently scheduled for October 31st. As soon as we have a more accurate date we will post the news here.

Thank you and stay safe out there!

~ Charlie

All CRONUS ZEN pre-orders are now fully SOLD OUT. If you managed to get a spot in the queue, CONGRATULATIONS! If you missed out on Batch #6, don't worry, Batch #7 will be announced before the end of October.

PRE-ORDER #1 07/23/20: Order #56963 to 59394 **SOLD OUT & SHIPPED**
PRE-ORDER #2 08/25/20: Order #59395 to 64251 **SOLD OUT & SHIPPED**
PRE-ORDER #3 09/12/20: Order #64252 to 67660 **SOLD OUT & SHIPPED**
PRE-ORDER #4 10/05/20: Order #67661 to 70740 **SOLD OUT - SHIPPING SOON**
PRE-ORDER #5 10/16/20: Order #70741 to 74741 **SOLD OUT - IN PRODUCTION**
PRE-ORDER #6 10/31/20: Order #74742 to 80371 **SOLD OUT - IN PRODUCTION**

All orders from the Cronus Zen Pre Order Batch #1, #2, #3 have now been shipped (there are a handful of orders from Batch #3 with invalid shipping addresses - we're waiting to hear from those customers).

Batch #4 & #5 order numbers have been changed to accommodate two shipments leaving our factory, the first leaves this week which we expect to arrive on October 5th, and then Batch #5 is expected to arrive a couple of weeks after that.

Batch #6 is order numbers above 71152, currently scheduled to arrive at our warehouse in Virginia on October 31st

Here is the current pre-order shipping schedule, up to date as of September 18th 2020.

PRE-ORDER #1 07/23/20: Order #56963 to 59394 **SOLD OUT & SHIPPED**
PRE-ORDER #2 08/25/20: Order #59395 to 64251 **SOLD OUT & SHIPPED**
PRE-ORDER #3 09/12/20: Order #64252 to 67659 **SOLD OUT & SHIPPED**
PRE-ORDER #4 10/05/20: Order #67659 to 71151 **SOLD OUT - SHIPPING SOON**
PRE-ORDER #5 10/21/20: Order #71152 and above **ON SALE NOW **

Please note that due to the COVID-19 pandemic, all Pre Order order number ranges and dates are subject to change. This news page will always be updated with the very latest information.

Cronus Zen Pre Order Batch #3 is now being shipped from our warehouse in Virginia. Customers will receive two emails, one with the receipt confirming the order is now complete and one with the shipping and tracking information. It'll take a couple of days to get through all the orders, I expect they will all be clear by this weekend.

Pre Order Batch #4 is currently in production. More news soon. 

Thank you for your patience. 

The Cronus Zen Pre Order Batch #3 has finally arrived and currently being processed by US Customs in New York. Processing time is around 4 days so we expect it to arrive at our warehouse on Tuesday September 15th.

Unfortunately, we're going to miss the scheduled date of September 12th by just a few days, but as soon as the shipment arrives you can be assured we will be working around the clock to make sure the thousands of pending Cronus Zen pre-orders are processed as quickly as possible.

Once your package leaves our warehouse, you will receive an email with all of your tracking information. I'm confident we will ship all orders from Batch #3 within 48 hours of arrival. In the meantime, I ask that you double-check your shipping address to make sure it is correct as we cannot be responsible for any mistakes (missing apartment number, wrong state, bad zip code etc.) If you do wish to make a change, create a support ticket and we will make sure that is taken care of for you - you still have a few days, so there's plenty of time to make any corrections.

Batch #4 is still on schedule for September 30th and Batch #5 is currently scheduled for mid-October. We'll have a solid date in a couple of weeks.

Back on Tuesday, September 8th!

Good News! We were able to increase the number of Zens produced, so batch #5 has been merged with batch #4 and the scheduled shipping date has been slashed from October 21st to the end of September! (date tbc).

There's also an update with Batch #2. The shipment has finally cleared US customs in New York, however due to COVID delays with the freight providers, the shipment is now expected to arrive this coming Wednesday or Thursday (the second it arrives, all Batch #2 customers will be notified by email). 

PRE-ORDER #1 07/23/20: Order #56963 to 59394 ** SOLD OUT & SHIPPED**
PRE-ORDER #2 08/25/20: Order #59395 to 64251 ** SOLD OUT & SHIPPING BEGINS  09/03 **
PRE-ORDER #3 09/12/20: Order #64252 to 67659 ** SOLD OUT **
PRE-ORDER #4 EST. END OF SEPTEMBER  Order #67660 and above ** ON SALE NOW **

Please note that due to the COVID-19 pandemic, all Pre Order dates are subject to change. This news page will always be updated with the very latest information.

All orders from the Cronus Zen Pre Order Batch #2, #3 & #4 have now completely sold out. Batch #2 is currently clearing US customs so will arrive at our warehouse a few days later than expected - customers can expect their tracking number to be sent by email this Friday 28th and the shipment will most likely arrive at the warehouse on Saturday or Monday 08/30/20. Batch #3 is currently undergoing quality control to make sure every Cronus Zen and USB cable is fully functional, that shipment is still expected to arrive 09/12/20.  Batch #4 production is booked in and ready to start mid-September with a scheduled arrival date of 10/21/20. 

PRE-ORDER #1 07/23/20: Order #56963 to 59394 ** SOLD OUT & SHIPPED **
PRE-ORDER #2 08/25/20: Order #59395 to 64251 ** SOLD OUT & SHIPMENT IN PROGRESS **
PRE-ORDER #3 09/12/20: Order #64252 to 67659 ** SOLD OUT **
PRE-ORDER #4 10/05/20: Order #67659 to 71151 ** SOLD OUT **
PRE-ORDER #5 10/21/20: Order #71152 and above ** ON SALE NOW **

Please note that due to the COVID-19 pandemic, all Pre Order dates are subject to change. This news page will always be updated with the very latest information.

All orders from the Cronus Zen Pre Order Batch #2 & Batch #3 have now sold out. The last order number to make the cut was 67659 and those shipments are still on scheduled to arrive at our warehouse on August 25th and September 12th respectively (possibly earlier).

PRE-ORDER #1 07/23/20: Order #56963 to 59394 *** SOLD OUT & SHIPPED***
PRE-ORDER #2 08/25/20: Order #59395 to 64251 *** SOLD OUT ***
PRE-ORDER #3 09/12/20: Order #64252 to 67659 *** SOLD OUT ***
PRE-ORDER #4 10/05/20: Order #67660 and above *** NOW ON SALE ***

Please note that Pre Order dates are subject to change. This news page will always be updated with the very latest information.

All orders from the Cronus Zen Pre Order Batch #1 have been shipped. Batch #2 has now sold out, the last order number to make the cut was 64251 and that shipment is still on schedule to arrive at our warehouse on August 25th. Batch #3 is scheduled to arrive on September 12th (possibly earlier), and those are now available to buy.

Here is the latest schedule as of August 1st

PRE-ORDER #1 07/23/20: Order #56963 to 59394 *** SOLD OUT ***
PRE-ORDER #2 08/25/20: Order #59395 to 64251 *** SOLD OUT ***
PRE-ORDER #3 09/12/20: Order #64252 and above *** NOW ON SALE ***

Please note that Pre Order dates are subject to change. This news page will always be updated with the very latest information.

All Cronus Zen Pre Orders from Batch #1 have now been shipped - thanks to everyone who ordered, your patience will soon be rewarded!

Pre Order Batch #2 has almost sold out, we expect those to arrive at our warehouse on or around August 25th. Batch #3 is currently booked for mid-September.

If you have any questions or problems, please contact us at the Cronus Support Center: support.cronusmax.com

The delayed shipment of Cronus Zen has finally arrived at our warehouse. It's all hands on deck while we try to get the rest of these orders out as quickly as possible. Email confirmations will be sent out with tracking number details.

Thank you for you patience!

About 60% of the Zen Pre-Orders have been shipped, we're just waiting on one more truck to arrive with the remainder of the Zen - we're told it should be here by Thursday. As soon as that lands we'll be able to get the rest of the pre-orders out.

If your order number is between 56963 and 59394, you are guaranteed a Cronus Zen from this batch.

Thank you for your patience, not too long now!

We're currently working through the weekend to get the Zen Pre-Orders from batch #1 packed and shipped out. Tracking numbers have been sent to out to every order that has been packed, and it's estimated we should be finished by Thursday late afternoon.

The pre-order schedule has also been simplified into two batches.

PRE-ORDER #1 07/23/20: Order #56963 to 59394 *** SOLD OUT*** <--- SHIPPING NOW!
PRE-ORDER #2 08/25/20: Order #59395 and above ***ON SALE NOW***

So, if your order number is below 59394, you can expect to receive a tracking number this week. This can be found on your receipt from the Cronus store or your PayPal receipt (it's at the bottom of the page called "Invoice ID").

If your order number is above 59395, the shipment for that batch is due to arrive at our warehouse on August 25th. Once that batch has sold out, the next shipment date for batch #3 will be mid-September.

In case you are wondering "why the batches?", our factory is running at only 20% capacity due to COVID-19, so for example, instead of being able to have 100,000 units per production cycle, we're limited to only 10k at any one time, so they're being staggered out as quickly, and as fairly as possible (hence only one per customer at the moment). Then, of course, we're a slave to delays with the freight company at the factory, delays with the actual shipping provider, then more delays at US Customs and so on and so on.

We understand that waiting so long is annoying and inconvenient, but we're doing everything we can to keep production moving as safely as possible. COVID-19 is wreaking havoc everywhere, in places that you wouldn't usually think twice about.

Everyone at Cronus thanks you for your patience during these extraordinary times.

Good News! We have begun shipping the Zen Pre-Orders from Batch #1 which has been updated and expanded to cover order numbers 56963 to 59394.

As there are a few thousand in this particular batch, extra staff are on hand and will be working through the weekend to make sure all orders are shipped as quickly as possible. A USPS tracking number will be emailed to all customers as soon as it is ready for collection.

The Post Office has informed us to make sure customers know to expect delays, especially those who have ordered from outside of America, so please allow a little extra during this COVID-19 crisis.

Thank you in advance - not only for your loyalty to Cronus, but for your patience!

The shipment for PRE-ORDER #1 has arrived in the USA and currently going through US Customs checks. All being well, it should arrived in our warehouse some time this week and shipping of all orders will then begin. If you are in the #1 batch, you will receive an email with your tracking number and other information soon after. The #2 batch is currently in production and is expected to leave the factory early August.

To check which batch your pre-order will be in, simply check your order number against the current schedules below:

PRE-ORDER #1 07/23/20: Order #56963 to 59201 *** SOLD OUT***
PRE-ORDER #2 08/14/20: Order #59202 to 62010 *** SOLD OUT***
PRE-ORDER #3 08/27/20: Order #62011 and above ***ON SALE***

Dates are when the product is scheduled to arrive out our warehouse. You will be emailed as soon as your order is being prepared for shipment along with a tracking number.

Terms: Maximum one per customer/order (multiple orders to the same address will be automatically refunded). Shipping dates are subject to change. Full payment is taken once the order is made. The Cronus Support Center can be used to cancel a pre-order at any time before the shipping schedule. Please visit our News Page for the latest shipping information and updates. Applicable only to orders made on the shop.cronusmax.com website.

Please note that the Cronus Support Center can be used to cancel a pre-order at any time before the shipping schedule. Be sure to check this News Page for the latest shipping information and updates. Applicable only to orders made on the shop.cronusmax.com website.