News

CronusMAX Back-Order Shipping Schedule Update


12-09-2018


THIS IS THE LAST BATCH OF CRONUSMAX BEFORE CHRISTMAS - HURRY WHILE STOCKS LAST!

We have updated the Back-Order shipping schedule for CronusMAX.

If you made your CronusMAX order between:

Oct 12 - Oct 31st Your order has been shipped
Nov 1 - Nov 12th Your order has been shipped
Nov 13th - Nov 31st Your order should be shipped the week of December 10th
Dec 1st - Dec 7th Your order should be shipped by December 14th
Dec 8th+ Your order should be shipped by December 17th

The last Christmas shipping date for USA orders is December 21st. Unfortunately we are unable to estimate any Christmas shipping times for international orders.

As soon as your order ships your tracking information will be automatically emailed to you. Thank you for your patience.....SO MANY ORDERS - AND THANK YOU FOR YOUR SUPPORT!

No Shipping on Wednesday Dec 5th


12-05-2018


Donald Trump has proclaimed Wednesday, December 5, 2018 as a National Day of Mourning to honor the life and contributions of former President George H.W. Bush. In light of this, USPS will participate by suspending regular mail deliveries, retail services, and administrative office activity for the day. All services will resume as normal December 6, 2018.

CronusMAX Back-Order Update


11-26-2018


We're back from the Thanksgiving holidays and shipping of the CronusMAX back orders continues. Hopefully we will have all of the first shipment out by the end of the week.

The second shipment should arrive within the next week or so. As soon as they land we will continue with the second batch of back orders.

All Cronus will arrive before Christmas - don't panic :)

Thank you for your continues patience.

DriveHub Delays


11-26-2018


Due to uprecidented sales, shipping of the Drive Hub is currently delayed for a few days. We will get more stock by December 5th and will ship all pending orders then.

Thank you for your patience!

CronusMAX June 30 Pre Orders are now shipping


11-26-2018


We are now shipping the CronusMAX June 30th Pre-Orders. There are over 7000 orders to process so please be patient while we work as fast as we can.

As soon as your parcel has shipped you will be emailed the USPS tracking number.

Thank you for your patience.

Canada Post Strikes


11-21-2018


Unfortunately, the Canada Post strikes have yet to be resolved. Please continue to expect a delay for any deliveries already headed to Canada via USPS, as Canada Post is the hand-off network for USPS packages sent to Canadian addresses. 

Canadian officials are updating the public as the situation changes. You can stay up-to-date here. Today, Canada Post announced it expects the worst delays for mail and parcels will be for items that originate or are destined for southern and southwestern Ontario.

Thanksgiving Store Hours


11-20-2018


To celebrate this years Thanksgiving Holidays with our families, the Cronus store will be closed Thursday & Friday this week. Shipping will continue on Monday 26th.

Tech support will still be available on our community support page: http://cronusmax.com/forums and Charlie will still be answering the phone during office hours if you need to speak to someone.

As we count our blessings this Thanksgiving time of year, we count ourselves extremely lucky to have customers like you. Thank you for making this year a great success.

We wish you a very Happy Thanksgiving and a joyful holiday season. 

 

CronusMAX Back-Order Shipping Begins


11-19-2018


Back-Orders for the CronusMAX have finally begun shipping. Orders are on a first come first served basis and there's several thousand so we really appreciate your patience while we work to get them out.

You should expect a tracking number to be sent to your email within the next few days.

Thank you and have a grteat Thanksgiving Holiday this week!

CronusMAX Back-Order Update #3


11-15-2018


The first shipment arrived last night so we are going to be working around the clock to get those orders out. 

The second shipment is still scheduled for November 30th. 

If your order was before Nov 5th you will probably be included in the first shipment. We'll be sure to let you know by email asap.

CronusMAX Back-Order Update #2


11-06-2018


We've got some actual dates for those waiting for their CronusMAX order. The first shipment (sold out) is now due on November 14th and the second shipment (almost sold out) on November 30th (Note: If you made your order after November 1st then you are probably allocated to the second shipment).

Hopefully they will arrive on or before these dates, we're in the hands of the customs and freight Gods unfortunately. However, once they do arrive you can be sure we will work around the clock to get the orders out - and there are thousands!

Thank you for your continued patience.

 

CronusMAX Back-Order Update


10-30-2018


We have been given an update from the factory and US Customs. The first shipment of CronusMAX expects to clear customs some time towards the middle of November and the factory has shipped a second shipment to help us keep up with demand. We hope that will arrive towards the end of the month.

Sales have been INSANE!

Thank you for your patience.

DriveHub back in stock!


10-17-2018


The DriveHub is finally back in stock and shipping now! Order now https://shop.cronusmax.com/drivehub.html

 

CronusMAX on Back-Order


10-12-2018


CronusMAX is now on Back-Order until we receive further information from US Customs.

We are told it should be with us some time towards the end of October.

Thank you for your patience.

Happy Labor Day!


08-30-2018


In recognition of our national holiday, we will be closed for the Labor Day weekend from Friday 31st until Tuesday September 4th.

Happy Labor Day Weekend!

Shipping Delays


08-18-2018


Apologies for the delays we've been experiencing this week. We're currently inundated with orders along with a supply issue and are working really hard to get through them all as quickly as possible.

If you have an urgent inquiry you can email shipping@cronusmax.com

Thank you for your patience!

USPS Delays


07-25-2018


We're a experiencing some issues with USPS collections and parcel scanning. This has caused a small number of orders to not show any tracking movement. USPS have assured us that the issue has been resolved and all of our parcels will be up to date on their system by Monday.

 

Apologies for any inconvenience and thank you for your patience. 

4th July Weekend


07-01-2018


We will be out of the office July 3rd and July 4th. During this time all shipments will be delayed until July 5th If you need immediate assistance with a sales question or order you have placed during my absence, please contact me at sales (at) cronusmax.com. Otherwise I will respond to your emails as soon as possible upon my return. If you have a technical support question, most of the time you will find your answer is on this page: www.cronusmax.com/manual/troubleshooting.htm - if not please post your question to the CronusMAX Support Forums where you will receive prompt assistance.

Memorial Day Weekend


05-24-2018


There will be no shipping pickup during the Memorial Day holiday starting Friday May 25th through Monday May 28th.

Service will resume on Tuesday May 29th.

Thank you and have a wonderful weekend.

Easter Shipping


03-30-2018


There will be no shipping pickup during the Easter Holidays starting Good Friday 30th through Monday 2nd April.

Service will resume on Tuesday April 3rd.

Thank you and have a great Easter weekend!

USPS delivery disruption due to snow storms


03-24-2018


USPS have notified us that orders between March 20th and March 23rd were delayed in their system due to heavy snow storms in our area.

Your tracking may have not updated for a few days. This is nothing to worry about and we have been assured that tracking should be up to date by March 28th. Apologies for the inconvenience.

For more information regarding shipping and handling policies, please visit our Shipping & Tracking Info page. 

CronusMAX & DriveHub Stock


02-05-2018


The CronusMAX PLUS is now back in stock and the DriveHub will be back later this week.

Thank you for your patience!

CronusMAX & DriveHub Stock


01-31-2018


Due to unprecedented demand CronusMAX & DriveHub are both currently on back order.

We expect Cronus to arrive first week of Feb and DriveHub soon after.

Thank you for your patience!

Holiday Hours


12-25-2017


We will be closed for the holidays from December 23rd and back open again on December 27th when shipping will resume until December 30th when we will be closed again until January 3rd

There's still a few orders backed up from the last few days and we will get those out as soon as we're back.

A huge thank you to all of our loyal customers. We sincerely appreciate your support.  Wishing you and your families all the best in 2018.

 

DriveHubs & CronusMAX Plus Back in Stock!


12-18-2017


Both the DriveHubs and CronusMAX PLUS are finally back in stock. All Back Orders are being shipped as quickly as possible. If you have a pending order you should expect a tracking email within the next couple of days.

Thank you so much for your support! 

Minor Shipping Delays


12-08-2017


We are currently a couple of days behind shipping CronusMAX orders due to running out of USB Hubs that the majority of the orders included.

The USB Hubs are expected to arrive today (Friday 8th) and as soon as they land we'll get to work. All orders will be automatically emailed a tracking number as usual.

 

Drive Hub Back Ordered


10-24-2017


Due to uprecidented sales the Drive Hub is currently on Back Order while a new production run is in progress. We will get more stock by the first week of December and will post a more accurate date as soon as we're given more information by the factory.

 

Stock Updates


09-06-2017


Drive Hub Pre Orders have now started to ship. You will receive an email with your tracking number once it has been picked up from our premises by the courier.

We are currently out of stock of USB Hubs and Micro USB cables, so if you made a CronusMAX order and added these items, there will be a few days delay while we wait for them to arrive (should be Thursday / Friday this week).

 

We are away until August 5th


07-29-2017


We will be out of the office starting 29th July through August 5th. During this time all shipments will be delayed until August 7th. If you need immediate assistance with a sales question or order you have placed during my absence, please contact me at urgent (at) cronusmax.com. Otherwise I will respond to your emails as soon as possible upon my return. If you have a technical support question, most of the time you will find your answer is on this page: www.cronusmax.com/manual/troubleshooting.htm - if not please post your question to the CronusMAX Support Forums where you will receive prompt assistance.

ANNOUNCING THE LAUNCH OF OUR BRAND NEW WEBSITE!


04-25-2017


CronusMAX is pleased to announce the release of our new shopping website, designed with a fresh new look and user-friendly navigation, updated with the latest information about our products.

We hope you will enjoy our new site. If you have any questions, comments or suggestion please send them our way.

Holiday Season Opening Hours


12-24-2015


We will be closed on Thursday (12/24/15) through Sunday (12/27/2015) for the Christmas Holidays. During this period we will not be accepting phone calls or answering emails.

Normal office hours will resume on Monday at 9am (EST)

Christmas Eve - Closed
Christmas Day - Closed
Boxing Day - Closed
December 27th Closed
December 28th Open
December 31st - Closed
January 1st - Closed
January 2nd Open

A huge thank you to all of our loyal customers. We sincerely appreciate your support. Wishing you and your families all the best in 2016.

The ControllerMAX Team

Charlie, David, Ashley, Andy and Chris.