The entire first shipment of Cronus Zen sold out in its first launch week, and there are still a good number of orders in the Backorder queue that will be shipped as soon as the next shipment arrives. We hoped it would be here by May 29th but it looks like it's going to be a little longer, US Customs aren't giving us much to go on right now so we'll just have to wait.
As you can imagine the last couple of months has been unprecedented in terms of demand while simultaneously being short-staffed due to COVID-19 stay-at-home orders in our home state of Virginia. The rules have now been relaxed during the Phase One "reopening" of the state, so more shipping staff will be returning within the next week, so as soon as the next shipment arrives we expect all backlogs to be cleared pretty quickly and hopefully, things will get back to normal around here in terms of an order being shipped the same day it was made.
In other related news, when Zen launched on May 11th, our server traffic went through the roof, so we had to migrate to a new enterprise-class server to cope with demand. Unfortunately, the mail server was corrupted and we lost a good number of emails, so if you have been chasing your order without a response, you're not being ignored or forgotten and you can be sure we will be in touch as soon as we get a shipment date confirmed.
This is an exciting gaming product, so we understand that it's painful to wait so long for something so awesome, especially if you are stuck at home with nothing to do but game all day (jealous) and appreciate your understanding and patience.
Charlie / MaxADMIN
Cronus Community Manager