Order Status Explained


What do the different levels of Order Status mean?


Processed: This is the default status once an order has been placed. It means your payment is being processed and your order is now in a queue to be checked manually by staff. If there are any changes to your order such as an item being on Back Order or a failed security check, the order status will be updated and you will be notified by email.


Pre Order: If you purchased a product that is on Pre Order your order will be manually set to this status once the payment has been verified. Expect an email notifying you of this. You will find any Pre Order shipping dates on the product page.


Back Order: If you purchased a product that is on Back Order your order will be manually set to this status once the payment has been verified. Expect an email notifying you of this. You will find any Back Order shipping dates on the product page.


Queued: We are waiting for your payment to clear.


Failed: There was an error when processing your order. This usually happens if you close your browser while the payment is being processed. You should contact us before trying to place an order again in case the payment was successful.


Declined: The payment has been declined by your bank. This is either due to insufficient funds or the cardholders information is incorrect. Note: The shipping address must match the billing address.


Refunded: The payment has been refunded.


Cancelled: The order has not been paid for and cancelled.


Not Finished: The order has not been finished or paid for.


Complete: The order has been collected by the courier, the tracking number is uploaded to your account and the package is on its way to you. An email is sent automatically with all the relevant information and you can login to your account to check this information at any time.

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