Order Status Explained

What do the different levels of Order Status mean?

Processed: Your payment has been processed and your order is now in a queue to be checked manually by staff. If there are any changes to your order or any delays you will be notified by email.

Pre Order: If you ordered a Pre Order item your order will be manually set to this status once the payment has been verified. Expect an email notifying you of this. You will find any Pre Order shipping dates on the product page.

Back Order: One of the items in your order is out of stock and the order will be shipped once it becomes available.

Queued: We are waiting for your payment to clear.

Failed: There was an error when processing your order. You should contact us or try again.

Declined: The payment has been declined by your bank. This is either due to insufficient funds or the cardholders information is incorrect.

Refunded: The payment has been refunded.

Cancelled: The order has not been paid for and cancelled.

Not Finished: The order has not been finished or paid for.

Complete: The order has been collected by the courier, the tracking number is uploaded to your account and the package is on its way to you. An email is sent automatically with all the relevant information and you can login to your account to check this information at any time.

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