Warranty & Returns

All purchases made from SHOP.CRONUSMAX.COM come with a 90 Day warranty unless otherwise stated and is on the basis that you agree to the following returns policy:

This Agreement was last modified on January 17, 2022.

Returns & Cancellation Policy

All sales and returns on CRONUSMAX.COM comply with Virginia Law § 59.1-471. Implied warranty; responsibility for repair, return, or replacement.

All items on CRONUSMAX.COM are sold with a 90 Day RTB (Return to Base) Warranty - this means it is your responsibility to return any items to us safely up to 90 days after the date of arrival (don't worry, shipping time is not counted with your warranty).

IMPORTANT: Due to merchant banking limitations, we are unable to refund credit cards that are 180 days after the date of purchase. We are also unable to refund expired cards, nor are we able to refund to another payment source.

All returns are subject to the following terms:

An RMA ID number (Return Merchandise Authorization) is REQUIRED for all returns. This is given to you once the return is authorized (see instructions below).
All product returns must include the original packaging and any related free items.
International Customers: Unfortunately, we are unable to reimburse shipping costs or any import fees/taxes/duties for international orders (If the returned product is confirmed to be faulty, we will ship a new replacement free of charge).
Physical damage to any product will void the product's warranty and breach the return policy. (If a product arrives damaged, we must be notified within 24 hours of arrival).
Test services, software, scripts, and GamePacks are non-refundable, and not covered under any warranty and are not attached to any Cronus Zen, Strike Pack or Drive Hub warranty.
If an item is returned as "Faulty" for a refund, and the item is fully functional with the fault being user error, the order will be refunded minus original postage costs.
Cronus are not responsible for extra shipping fees incurred by using an international freight forwarding service. For example, if we ship to New York and you have your parcel forwarded to Saudi Arabia and there is a fault or error in the order, we will happily return the item and cover the shipping costs but only to/from the original shipping address in New York. if you wish to have it shipped overseas, we can do that, but you'd have to pay an additional shipping fee.
All returns must be shipped to us with a tracking number for proof of delivery - you can get this from the Post Office or any UPS store. Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by CRONUS.

Cancel an Order

You can use the returns form to cancel any order. Simply click here to view your order history, select the order number that you wish to cancel and click on the 'Create Return' button. Select the item(s) you no longer want and from the drop-down menus choose 'Order Cancel' and 'Refund subject to terms', then finally click the blue 'Create' button.

If your order has not yet been picked for shipping it will be cancelled and refunded. If we are unable to cancel in time, the request will automatically decline, but as soon as it arrives and you wish to return it, simply file a fresh claim and we'll take care of that for you.

How To File a Return Claim

A Return Merchandise Authorization (RMA) ID number is required for all returns and order cancellations. SHOP.CRONUSMAX.COM is unable to accept returns without a valid RMA ID number.

To obtain your RMA ID number, sign into your User Account and click here to view your order history. Click on the search button and select the order number that includes the item that you wish to create a return request for then click on the "Create Return" button.

You will then be directed to a form. Complete the information as follows:

Select the item(s) that you wish to return and quantity
Select from "Reason for returning"
Select from "What would you like us to do"
Add any comments (To expedite the process please provide details on why you are returning - not required for order cancellations)
Click the "Create" button

If successful you will see a notice that reads "Your return request has been successfully created. Please await a response from our store administration. You will be informed about the status of your request by email."

You will then be sent an email with the RMA ID number and return shipping address (this is not a shipping label - you can get that yourself from the Post Office or UPS store). Print the RMA ID label and put it inside the box. All returns must be shipped to us with a tracking number for proof of delivery - you can get this from the Post Office or any UPS store. Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by CRONUS.

If you checked out without creating an account, then you will be unable to login to file any possible warranty claim. Don't worry, simply contact the Cronus Support Center and they will file the claim for you.

Non-Faulty Returns

You may return new, undamaged items sold by CRONUS within 30 days from the invoice date, with no questions asked. No shipping fees will be reimbursed. All items returned must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards and any user manuals.

If the packaging is damaged, or any items missing, see "Missing Items" below for a list of charges.

Damaged/Missing Return Items

If there are any missing or damaged items from a return, these are the costs that will be deducted from your return:

Retail Box/Instructions: $5
USB cables: $5 each

What happens if the post office says my package is delivered but it's not there?

As soon as we get a proof of delivery, the transaction in our system is closed and there are no options available to file an insurance claim on your behalf with the Post Office.

At this point you must call your local Post Office immediately to find out where the parcel was dropped off - most delivery agents have GPS locators when they scan the parcel so a record can be retrieved.

You will either discover that it was dropped off at the wrong address or wrong mailbox. There is also the possibility that it was stolen, and unfortunately, we can't be responsible for that.

Unfortunately, we are unable to file an insurance claim for any order that has a proof of delivery.