Refund policy

Last updated: November 09, 2023

We strive to provide a hassle-free and transparent returns policy. Here's what you need to know:

    • 30-Day Money Back: Not happy with the product? Return it within 30 days of purchase and get a refund (minus shipping and software services such as White Glove and Pre-Loaded GamePacks).

    • Refund Process: After we receive your return, you can expect your refund to the original payment method within 1-2 business days. Note: Some banks take a bit longer, sometimes 5-7 days. If you have received a refund email from us, we can guarantee that the refund has been processed successfully.

    • Where to ship returns: All returns must include a copy of the return claim (print the receipt or write on a piece of paper). Our warehouse address is "Cronus Returns, 6232 Spotswood Trail, Penn Laird, VA, 22846, USA."

    • Non-Faulty Items: If the product is not faulty, any postage costs, software upgrades such as pre-loaded GamePacks, or the White Glove Upgrade Service are all un-refundable.

    • Faulty Items: Confirmed there is a fault? That's a bummer we're really sorry about that. But do not panic! Just return it within 90 days for a new replacement. Refunds are available up to 30 days of purchase.

    • White Glove 1 Year Warranty: When purchasing a Cronus Zen from our store, choose the White Glove upgrade bundle and enjoy a full year's warranty against all faults. We've got you covered for 12 months!

    • Free Return Shipping (USA only): If your item is faulty, we cover return shipping costs for our US customers. For non-faulty returns shipping charges apply (typically $5).

    • Cancel Order: As long as your order hasn't yet shipped, you are able to cancel your order directly from the Account Control Panel using "Order Actions" (see screenshot below).

    • Change Order: As long as your order hasn't yet shipped, you are able to change your order directly from the Account Control Panel using "Order Actions" (see screenshot below)Expect your refund to the original payment method within 2 business days. Your bank might need an extra day or two to process it.

    • If you have any further questions or need assistance, please don't hesitate to reach out. We're committed to making returns smooth and fair! 🙂