Returns


Any purchase made from SHOP.CRONUSMAX.COM comes with a 90 Day conditional warranty unless otherwise stated and is on the basis that you agree to the following returns policy:

This Agreement was last modified on June 21, 2016.


Returns Policy:

All sales and returns on SHOP.CRONUSMAX.COM comply with Virginia Law § 59.1-471. Implied warranty; responsibility for repair, return, or replacement.

All items on SHOP.CRONUSMAX are sold with a RTB (Return To Base) warranty. If you purchased from another source you should go directly to them in order to process your return under their policy (for example GameStop offer a 30 day returns policy). Our policy is separate and only for purchases made directly from SHOP.CRONUSMAX.COM.

All Returned Items must be in the original packaging or in a mail-safe box or envelope. CRONUSMAX is not responsible for any items that are missing or damaged during shipment.

Customer agrees that all returned products will be 100% complete, in resalable condition. Accessories such as cables, adapters, manuals and any other components within the original packaging must be included in the return unless otherwise specified or agreed with the retailer. If a promotional free item came with the product, that must be returned as well. CRONUSMAX may refuse the return if the product is not returned with the complete materials and packaging.

All returns are subject to the following:

  1. A return merchandise authorization (RMA) number is REQUIRED for all returns. This is given to you once the Return is authorized (see instructions below).
  2. All product returns must include the original packaging / invoice and any related free items.
  3. All returns MUST be shipped freight prepaid by the customer and a tracking number with signature.
  4. All related fees (shipping & return shipping fees) are non-refundable.
  5. Return shipping costs may be refunded at the discretion of the Sales Manager on sales made within 30 days up to the maximum shipping cost originally charged on the invoice. This may happen only if the error was our fault.
  6. Physical damage to any product will void the product's warranty and breach the return policy. (If a product arrives damaged we must be notified within 7 days).
  7. All returns must have some form of insurance in case they are lost (i.e. USPS Priority Service has a free $50 insurance policy). CRONUSMAX cannot be held responsible for lost packages if there is no proof of delivery.
  8. The returns form is used for items that have been received. It is not used for canceling orders. If you wish to cancel an order you must call or email us directly at shipping@cronusmax.com. Any order cancellations via the returns system will not put a stop on an order as it's a different department.
  9. CronusMAX cannot be responsible for extra shipping fees incurred by using an international freight forwarding service. For example if we ship to New York and you have your parcel forwarded to Saudi Arabia and there is a fault or error in the order, we will happily return the item and cover the shipping costs but only to/from the original shipping address in New York.

How To Get Your RMA Number:

A Return Merchandise Authorization number is required for all returns:

You must obtain an Return Merchandise Authorization ("RMA") number within our return policy period. CRONUSMAX are unable to accept returns without a valid RMA number. 

To obtain your RMA number, sign into your User Account and click here to view your order history. Click on the search button and select the order number that includes the item that you wish to create a return request for then click on the "Create Return" button.

You will then be directed to a form. Complete the information as follows:

  • Select the item(s) that you wish to return and quantity
  • Select from "Reason for returning"
  • Select from "What would you like us to do"
  • Add any comments (To expedite the process please provide details on why you are returning)
  • Click the "Create" button

If successful you will see a notice that reads "Your return request has been successfully created. Please await a response from our store administration. You will be informed about the status of your request by email."

You will be sent an email once your return request has been created. As soon as it is authorized by a member of staff you will be sent another email confirming your RMA number and you will then be able to print the returns label which should be displayed on the packaging clearly. Instructions on how to do print the returns label are included in the email. It can take up to 1-2 working days to authorize a return and up to 14 days to process any refund.

***Please DO NOT write the RMA number on the actual item - this will void your warranty - write it on the shipping box and/or label***


Where And How To Send A Return

You will be notified of the return address details as soon as your RMA has been approved.

All returns must be shipped with a tracking number.
Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment.
Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by CRONUSMAX.


Non-Defective Returns

Returning a Non-Defective Item: You may return most new, unopened items sold by CRONUSMAX within 7 days from the invoice date. Shipping fees will not be refunded for non defective returns. Please include a copy of your invoice. If you do not have the invoice, please include a note with your order number and RMA number. All items returned must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards and any user manuals.


Non-Returnable Products

Some products are deemed ineligible for return by CRONUSMAX. If received, these ineligible products will be returned to you at your expense. You will be notified by CRONUSMAX if any such ineligible products are received. We will only keep such products up until 30 days from the date you were notified. We claim no responsibility for the products after the said 30 days. Ineligible products include:

  • Any product that was not purchased from SHOP.CRONUSMAX.COM
  • Any products that are returned without original packaging and all accessories that shipped with the product. This can include and are not limited to the retail box, cables. adapters, manuals, and any other items that were originally included with the product.

 

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