All items on SHOP.CRONUSMAX.COM are sold with a RTB (Return To Base) warranty. If you purchased from another source you should go directly to them in order to process your return under their policy (for example GameStop offer a 30 day returns policy). Our policy is separate and only for purchases made directly from SHOP.CRONUSMAX.COM.
All Returned Items must be in the original packaging or in a mail-safe box or envelope. CRONUSMAX is not responsible for any items that are missing or damaged during shipment.
Customer agrees that all returned products will be 100% complete, in resalable condition. Accessories such as cables, adapters, manuals and any other components within the original packaging must be included in the return unless otherwise specified or agreed with the retailer. If a promotional free item came with the product, that must be returned as well. CRONUSMAX may refuse the return if the product is not returned with the complete materials and packaging.
Please note that we can only refund credit cards 90 days from the date of purchase and are unable to refund expired cards, nor are we able to refund to another payment source. If we are unable to refund your original source of payment, a check can be offered to USA customers only.
All returns are subject to the following:
An RMA number (return merchandise authorization) is REQUIRED for all returns. This is given to you once the return is authorized (see instructions below).
All product returns must include the original packaging and any related free items. Some returns like a faulty usb cable may not need to be sent back, you will be notified if this is the case.
For USA customers, any faulty item will be replaced free of charge including a return shipping label within the warranty period. Unfortunately we cannot reimburse shipping costs or any import fees/taxes/duties for international orders (If the product is proved to be faulty, we will ship a new replacement free of charge).
Physical damage to any product will void the product's warranty and breach the return policy. (If a product arrives damaged we must be notified within 7 days).
Software or Scripts are not covered under any warranty and are not attached to any Cronus Zen, Strike Pack or Drive Hub warranty.
If an item is returned as "Faulty" for a refund, and the item is fully functional with the fault being user error, the account used to make the purchase will be suspended from making future purchases from our store.
Cronus cannot be responsible for extra shipping fees incurred by using an international freight forwarding service. For example if we ship to New York and you have your parcel forwarded to Saudi Arabia and there is a fault or error in the order, we will happily return the item and cover the shipping costs but only to/from the original shipping address in New York.
ORDER CANCELLATIONS: You can use the returns form to cancel any order. Simply click here to view your order history, select the order number that you wish to cancel and click on the 'Create Return' button. Select the item(s) you no longer want and from the drop down menus choose 'Order Cancel' and 'Refund subject to terms', then finally click the blue 'Create' button. If your order has not yet been picked for shipping it will be cancelled and refunded. If we are unable to cancel in time the claim will approved so you are able to return the item for a refund without opening a separate returns claim. See example below:
How To Get Your RMA Number:
A Return Merchandise Authorization number is required for all returns and pre order cancellations:
You must obtain an Return Merchandise Authorization ("RMA") number within our return policy period. CRONUSMAX are unable to accept returns without a valid RMA number.
To obtain your RMA number, sign into your User Account and click here to view your order history. Click on the search button and select the order number that includes the item that you wish to create a return request for then click on the "Create Return" button.
You will then be directed to a form. Complete the information as follows:
Select the item(s) that you wish to return and quantity
Select from "Reason for returning"
Select from "What would you like us to do"
Add any comments (To expedite the process please provide details on why you are returning - not required for order cancellations)
Click the "Create" button
If successful you will see a notice that reads "Your return request has been successfully created. Please await a response from our store administration. You will be informed about the status of your request by email."
You will be sent an email once your return request has been created. As soon as it is authorized by a member of staff you will be sent another email confirming your RMA number and you will then be able to print the returns label which MUST be displayed on the packaging clearly DO NOT PLACE IT INSIDE THE PACKAGING IT WILL LIKELY BE LOST! If you are a USA customer and the return is due to a faulty item, you should also expect the return shipping label to arrive by email. It can take up to 1-2 working days to authorize a return and up to 7 days to process any refund.
***Please DO NOT write the RMA number on the actual item - this will void your warranty - write it on the shipping box and/or label if you must***
Where And How To Send A Return
You will be sent an RMA label with the return shipping address and a returns serial number - this must be included with the return. This is not a shipping label.
All returns must be shipped with a tracking number for proof of delivery and insurance for at least the entire value of the shipment. Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by CRONUSMAX.
Returning a Non-Defective Item: You may return most new, unopened items sold by CRONUSMAX within 30 days from the invoice date. Original and return shipping fees will not be reimbursed for non-faulty returns. Please include a copy of your invoice. If you do not have the invoice, please include a note with your order number and RMA number. All items returned must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards and any user manuals.
Some products are deemed ineligible for return by CRONUSMAX. If received, these ineligible products will be returned to you at your expense. You will be notified by CRONUSMAX if any such ineligible products are received. We will only keep such products up until 30 days from the date you were notified. We claim no responsibility for the products after the said 30 days. Ineligible products include:
Any product that was not purchased from SHOP.CRONUSMAX.COM
Any products that are returned without original packaging and all accessories that shipped with the product. This can include and are not limited to the retail box, cables. adapters, manuals, and any other items that were originally included with the product.
What happens if the post office says my package is delivered but it's not there?
You need to call the Post Office immediately to find out where the parcel was dropped off - most delivery agents have GPS locators when they scan the parcel so a record can be retrieved. You will either discover that it was dropped off at the wrong address or wrong mailbox, that it was not delivered at all (must wait 30 days before reporting), or it was stolen. We will be able to ship a replacement as soon as you provide documentation from the post office admitting loss or mishandling of the parcel. Unfortunately, we cannot be held responsible for any parcels that are stolen or mishandled by third parties.