Cronus - Latest News RSS Feed Subscribe for the latest news! en https://shop.cronusmax.com/rss.php?news Mon, 14 Jun 2021 21:15:02 +0000 https://shop.cronusmax.com/skin/reboot/images/uploads/rss.png Cronus - Latest News RSS Feed https://shop.cronusmax.com/rss.php?news Fri, 28 May 2021 20:56:10 +0000 <![CDATA[May Zen Shipment Arrives]]> https://shop.cronusmax.com/news.php#news_121 https://shop.cronusmax.com/news.php#news_121 The May shipment of Zen's have finally arrived (it should have gotten here on Wednesday no thanks to UPS Freight). We're packing through the weekend to make sure all outstanding orders from Batches #1  and #2, including new shipments from Batch #3 are picked up as soon as the Post Office opens up on Tuesday after this weekend's holidays. The shipment for Batch #4 is expected to arrive mid to late June, and Batch #5 is expected to arrive late June or early July - stay tuned for updates.

Have a great Memorial Day Weekend!

]]>
Mon, 17 May 2021 20:17:10 +0000 <![CDATA[New Shipment of Zens on way]]> https://shop.cronusmax.com/news.php#news_120 https://shop.cronusmax.com/news.php#news_120 The next shipment of Zen's is currently being prepared and should leave the factory by the end of the week, and if all goes well with shipping and customs, it takes about 2 weeks to get to our warehouse.

The global chip crisis which I'm sure you have all heard of by now is taking it's toll on every aspect of the electronics industry, causing the wait time for any new product to be around 3-4 months. However, rather than shut down production, we're doing our level best to make sure the necessary components are sourced as quickly and as cost effectively as possible so we're able to manufacture and fulfill as many orders as we can, keeping the waiting times down to a minimum.

As soon as the shipment arrives we should be able to get the rest of Batch #3 shipped out, and will then have more information regarding the subsequent shipment batches.

Thanks for your patience!

Charlie / MaxADMIN

]]>
Mon, 26 Apr 2021 22:20:46 +0000 <![CDATA[New Zen Shipment Arriving]]> https://shop.cronusmax.com/news.php#news_119 https://shop.cronusmax.com/news.php#news_119 The next shipment of Cronus Zen's is now on it's way from US customs to our warehouse in Virginia. As soon as they arrive we'll get the rest of Batch #2 shipped out and then get started on Batch #3.

Thanks to everyone for your patience during this global chip shortage crisis we have now found ourselves in.

]]>
Fri, 16 Apr 2021 15:54:08 +0000 <![CDATA[Cronus Zen Currently Sold Out - Latest Shipping Schedule]]> https://shop.cronusmax.com/news.php#news_118 https://shop.cronusmax.com/news.php#news_118 Sales of Cronus Zen are currently on hold while we wait for the next production batch to leave the factory, so congratulations if you were able to secure an order in Batch #7. 

The global shortage of microchips, caused by the ongoing COVID-19 pandemic has every major company in the electronics industry fighting to source components. Here's a great article from The Guardian that details this crisis if that's something you're interested in (and you can see we're not just making excuses here - it's important to our customer service philosophy that we're as transparent as possible).

"Chips are everything,” says Neil Campling, media and tech analyst at Mirabaud. “There is a perfect storm of supply and demand factors going on here. But basically, there is a new level of demand that can’t be kept up with, everyone is in crisis and it is getting worse."

Here is the latest Pre-Order Shipping Schedule as of 04/16. Whenever we receive more accurate production information from the factory, this page will always be updated. I expect Batch #2 (Part 2) to be completed and Batch #3 will likely split into 2. Will have more accurate numbers once the next shipment arrives at our warehouse in the next week or so. 

PRE-ORDER BATCHORDER NUMBERSSTATUS
BATCH #196190 to 103200SOLD OUT & SHIPPED
BATCH #2 (PART 1)103201 to 104999SOLD OUT & SHIPPED
BATCH #2 (PART 2)105000 to 109929SOLD OUT - DUE APRIL 30
BATCH #3109930 to 116287SOLD OUT - DUE MAY
BATCH #4116288 to 121762SOLD OUT - DUE MAY
BATCH #5121763 and 124779SOLD OUT - DUE JUNE
BATCH #6124780 and 131915SOLD OUT - DUE JULY
BATCH #7131916 and 132435SOLD OUT - DUE AUGUST



 

]]>
Mon, 12 Apr 2021 23:20:00 +0000 <![CDATA[Cronus Zen Retail Price Increase, Shipment Expected 04/30]]> https://shop.cronusmax.com/news.php#news_117 https://shop.cronusmax.com/news.php#news_117 The global microchip shortage hasn't gotten any better these last few months. Sony, Microsoft and Apple have already announced that there will be a shortage of new consoles and phones manufactured this year due to the shortage, as well as multiple car manufacturers (try to order a new car with custom options - it's almost impossible).

Lead times of 3-6 months are being given for the most basic components, so instead of halting production we've decided to source parts elsewhere, so our cost per unit has massively increased for at least the next few months. To counter this we have had to raise the retail price of Cronus Zen to USD $99.99 / CAD $129.99 / GBP £89.99). 

We will of course honor the cheaper $89.99 price on all pre-order numbers below #131915. The next shipment is due on or before April 30 and this should cover all outstanding orders from Batch #2 and get started on Batch #3. Orders are still limited to one per customer. We do our best to keep to advertised schedules, however shipping dates and order number ranges are subject to change. Check this News Page for the latest Zen shipping information and updates.

Here is the latest Pre-Order Shipping Schedule as of 04/12. Whenever we receive more accurate production information from the factory, this page will always be updated.

PRE-ORDER BATCHORDER NUMBERSSTATUS
BATCH #196190 to 103200SOLD OUT & SHIPPED
BATCH #2 (PART 1)103201 to 104999SOLD OUT & SHIPPED
BATCH #2 (PART 2)105000 to 109929SOLD OUT - DUE APRIL 30
BATCH #3109930 to 116287SOLD OUT - DUE MAY
BATCH #4116288 to 121762SOLD OUT - DUE MAY
BATCH #5121763 and 124779SOLD OUT - DUE JUNE
BATCH #6124780 and 131915SOLD OUT - DUE JULY
BATCH #7131916 and aboveON SALE - DUE AUGUST


Check back for more updates!

Charlie / MaxADMIN

]]>
Sat, 03 Apr 2021 20:44:00 +0000 <![CDATA[Zen Pre-Order Update]]> https://shop.cronusmax.com/news.php#news_116 https://shop.cronusmax.com/news.php#news_116 The latest shipment of Zen's arrived on March 29th and we were able to ship several thousand orders from Batch #1 and Batch #2. There are still a few hundred left due to various issues (order range split, more than one Zen ordered, invalid address, no full name etc.) These customers will be contacted directly so we're able to get them all taken care of.


The next shipment is due in April - we're waiting for quality approval before it leaves the factory, we'll then get a more accurate date. This should be able to clear the rest of Batch #2 and most of Batch #3. I do expect Batch #3 to be split like Batch #2 was, but we won't have an updated order number range until the shipment arrives at our warehouse in Virginia.

As COVID restrictions are now slowly lifting in our supply, manufacturing and shipping chains, it's possible that the global chip shortage issue will be resolved before the end of May, so we hope to have 100% of the orders from all batches shipped by then, however we can't guarantee that yet so each batch is split into an estimated order and date range to help with expectations. I assure you we're doing our best to navigate this unprecedented situation that has affected the entire Tech industry....

Sadly we get a good number of customers who didn't read that this is a Pre-Order or that there is a fluid shipping schedule, or that it is maximum one perc customer and orders with more than one won't be shipped until the pre-order is over after Batches #5/#6, even though we take every measure to make sure this is advertised and highlighted as clearly as possible on the page that the Zen is purchased from. The latest schedule and pre-order terms are always posted to the Cronus Zen page here: shop.cronusmax.com/zen.html - here's the latest shipping schedule for your reference:

PRE-ORDER BATCHORDER NUMBERSSTATUS
BATCH #196190 to 103200SOLD OUT & SHIPPED
BATCH #2 (PART 1)103201 to 104999SOLD OUT & SHIPPED
BATCH #2 (PART 2)105000 to 109929SOLD OUT - DELAYED APRIL
BATCH #3109930 to 116287SOLD OUT - DELAYED MAY
BATCH #4116288 to 121762SOLD OUT - DUE MAY
BATCH #5121763 and 124779SOLD OUT - DUE JUNE
BATCH #6124780 and aboveON SALE NOW - DUE JULY


Unfortunately, some customers also feel it's appropriate to send abusive messages and threats to our support staff because they didn't read the pre-order information before purchasing. So please, remember that the dates and order number ranges are estimated and will most likely change after each shipment - if you don't want to wait, or if you need delivery by a guaranteed time, we ask that you please do not order as we will not be able to achieve the high level of customer satisfaction that we pride ourselves on.

If you wish to give up your Pre-Order spot to another gamer, you can cancel your order at any time with no questions asked and no hard feelings. Those instructions are also provided on the Returns Page (scroll down to 6. ORDER CANCELLATIONS).

It's been great reading all the messages from new Zen users this week, it's very much worth the wait so if your order was delayed, I know it sucks to wait, but give it a little longer, you won't be disappointed.

Have a safe weekend!

Charlie / MaxADMIN

]]>
Mon, 29 Mar 2021 16:19:17 +0000 <![CDATA[Zen Shipment has arrived!]]> https://shop.cronusmax.com/news.php#news_115 https://shop.cronusmax.com/news.php#news_115 Good news folks, the first of the long-delayed shipments of Cronus Zen has finally arrived at our warehouse in Virginia. The remainder of Batch #1 is being shipped today, and we'll also get started on Batch #2.

As soon as your order is packed you'll receive an email with your tracking information. It usually takes at least 24 hours to show up on the tracking system and depending on where you are there may be post office delays due to COVID restrictions.

The Batch #3 shipment should be ready to leave the factory soon - will post an updated schedule update as soon as the news is confirmed. You may have seen on the news that the global shipping chain was disrupted this last week due to the Suez Canal incident, so we're just waiting on our shipping time slot to be updated.

Eight weeks is a long wait for anything so I want to personally thank all those who have put so much faith in this product, we have some awesome updates planned this year, you're gonna love it :)

~ Charlie / MaxADMIN

]]>
Fri, 05 Mar 2021 19:06:40 +0000 <![CDATA[Cronus Zen Production Update]]> https://shop.cronusmax.com/news.php#news_114 https://shop.cronusmax.com/news.php#news_114 I just got word from our factory that they are now fully operational after the forced two week shutdown, and the first production run of Zen's has just completed. The next few days will be spent on Quality Checking and then we patiently wait for the shipment to clear US customs and delivered to our warehouse in Virginia. We should then be up to speed with receiving a major shipment every 2-3 weeks, putting us back on track to get the Pre-Orders cleared out and back on a regular shipping schedule with no wait times.

Thanks again to the loyal customers who have been patiently waiting in the pre-order queue, you guys are awesome!

~ Charlie / MaxADMIN

]]>